Privacy Policy


Gameonstream Inc. (“GOS”) is committed to protecting the privacy and confidentiality of personal information. All personal information that is collected by GOS, whether through this Website or by other means, is collected and managed on the authority of the Alberta Personal Information Protection Act (PIPA) and is aligned with the Freedom of Information and Protection of Privacy Act and the privacy policy of River Cree Sports, located at

Purpose of this Privacy Policy

This Policy describes the manner in which River Cree Sports (“RCS”) and Gameonstream Inc. (“GOS”) collect, use, retain, safeguard, disclose and dispose of the personal information of all subscribers and other users of the Website and Services as well as the images (still, video and other) of all individuals appearing in Content including all athletes, coaches and other team officials, referees, volunteers and spectators.

For purposes of this Privacy Policy, the terms “Website”, “Services” and “Content” shall have the meanings ascribed to them in the Terms and Conditions of Use (“Terms of Use”) found at

Information RCS and GOS Collects

We collect information in two ways:

  • Information you give us. For example, to access all the Services you will be required to obtain a RCHL Live/ RCS and GOS pass. When you do, we’ll ask for personal information, such as your name, email address, telephone number and/or credit card details.
  • Information we get from your use of the Website and/or Services, including your Support requests and interaction. We may collect information about the Services that you use and how you use them. This information includes:
  • Device information

We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). RCS and GOS may associate your device identifiers or phone number with your RCHL Live/ RCS and GOS Account.

  • Log information

When you use the Services or view Content, we may automatically collect and store certain information in server logs. This may include:

  • details of how you used the Services.
  • Internet Protocol (IP)
  • device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
  • cookies that may uniquely identify your browser or your RCHL LIVE/ RCS and GOS
  • Unique application numbers

If any Service includes a unique application number, this number and information about your installation (for example, the operating system type and application version number) may be sent to RCS and GOS when you install or uninstall that Service or when that Service periodically contacts our servers, such as for automatic updates.

  • Local storage

We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage and application data caches.

  • Cookies and anonymous identifiers

We use various technologies to collect and store information when you visit the Website and/or access the Services, and this may include sending one or more cookies or anonymous identifiers to your device.

  • Support Request Information

We collect telephone log information such as your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.

How We Use Information We Collect

We use the information we collect from the Website and Services to provide, maintain, protect and improve the Services, to develop new services and functions, and to protect RCS and GOS and our users.

When you contact RCS and GOS, we may keep a record of your communication to help resolve any issues you might have. We may use your email address to inform you about the Services, such as letting you know about upcoming changes or improvements.

We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of the Services.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

RCS and GOS may process your personal information on a server located outside the country where you live.

Accessing and Updating Your Personal Information

You will have access to your personal information; when updating it we may ask you to verify your identity before we can act on your request. Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate cost and/or effort on our part. We aim to maintain the Website and Services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our Website and/or Services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Information We Share

We do not share personal information with companies, organizations and individuals outside of RCS and GOS unless one of the following circumstances applies:

  • With your consent

We will share personal information with companies, organizations and/or individuals outside of RCS and GOS when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.

  • With domain administrators

If your RCHL Live/ RCS and GOS subscription is managed for you by a domain administrator then your domain administrator and resellers who provide user support to your organization will have access to your RCS and GOS subscription information (including your email and other data). Your domain administrator may be able to:

  • view statistics regarding your account.
  • change your subscription password.
  • suspend or terminate your access to the Services.
  • access or retain information stored as part of your subscription.
  • receive your subscription information in order to satisfy applicable law, regulation, legal process or enforceable governmental request.
  • restrict your ability to delete or edit information or privacy settings. Please refer to your domain administrator’s privacy policy for more information.
  • For external processing
  • We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
  • For legal reasons

We will share personal information with companies, organizations or individuals outside of RCS and GOS if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation, legal process or enforceable governmental request.
  • enforce applicable Terms of Use, including investigation of potential violations.
  • detect, prevent, or otherwise address fraud, security or technical issues.
  • protect against harm to the rights, property or safety of RCS and GOS, our users or the public as required or permitted by law.

We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of the Services.

If RCS and GOS are involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Information Security

We work hard to protect RCS and GOS and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt many of our services using SSL.
  • We offer you verification when you access your RCHL Live/ RCS and GOS
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal information to RCS and GOS employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.


Our Privacy Policy applies to the Website and Services and any other services offered now or in the future by RCS and GOS.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include the Website and/or Services, or other sites linked from ours. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise the Website and/or Services and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.


We regularly review our compliance with our Privacy Policy. We also adhere to several self regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.


Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.


This policy will be governed by the laws of the Province of Alberta and the laws of Canada applicable therein, excluding any conflict of laws rules that would otherwise apply another body of law. This policy constitutes and contains the entire agreement between you and GOS with respect to its subject matter and supersedes any prior oral or written agreements.

If any provision of this policy is held to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that this policy will otherwise remain in full force and effect and enforceable.

Your Responsibility

Ultimately, you are responsible for maintaining the secrecy of your passwords and/or any personal information in your possession. Always be careful and responsible regarding your personal information.

More Information

Questions or concerns regarding management of GOS’s Website and the information collection and use practices connected with it should be directed by email to [email protected].

Questions or concerns regarding privacy protection may be directed by email to [email protected].

Dated: May 8, 2017