This Policy describes the manner in which River Cree Sports (“RCS”) and Gameonstream Inc. (“GOS”) collect, use, retain, safeguard, disclose and dispose of the personal information of all subscribers and other users of the Website and Services as well as the images (still, video and other) of all individuals appearing in Content including all athletes, coaches and other team officials, referees, volunteers and spectators.
Information RCS and GOS Collects
We collect information in two ways:
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). RCS and GOS may associate your device identifiers or phone number with your RCHL Live/ RCS and GOS Account.
When you use the Services or view Content, we may automatically collect and store certain information in server logs. This may include:
If any Service includes a unique application number, this number and information about your installation (for example, the operating system type and application version number) may be sent to RCS and GOS when you install or uninstall that Service or when that Service periodically contacts our servers, such as for automatic updates.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage and application data caches.
We use various technologies to collect and store information when you visit the Website and/or access the Services, and this may include sending one or more cookies or anonymous identifiers to your device.
We collect telephone log information such as your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.
How We Use Information We Collect
We use the information we collect from the Website and Services to provide, maintain, protect and improve the Services, to develop new services and functions, and to protect RCS and GOS and our users.
When you contact RCS and GOS, we may keep a record of your communication to help resolve any issues you might have. We may use your email address to inform you about the Services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of the Services.
RCS and GOS may process your personal information on a server located outside the country where you live.
Accessing and Updating Your Personal Information
You will have access to your personal information; when updating it we may ask you to verify your identity before we can act on your request. Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate cost and/or effort on our part. We aim to maintain the Website and Services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our Website and/or Services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information We Share
We do not share personal information with companies, organizations and individuals outside of RCS and GOS unless one of the following circumstances applies:
We will share personal information with companies, organizations and/or individuals outside of RCS and GOS when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
If your RCHL Live/ RCS and GOS subscription is managed for you by a domain administrator then your domain administrator and resellers who provide user support to your organization will have access to your RCS and GOS subscription information (including your email and other data). Your domain administrator may be able to:
We will share personal information with companies, organizations or individuals outside of RCS and GOS if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of the Services.
We work hard to protect RCS and GOS and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
This policy will be governed by the laws of the Province of Alberta and the laws of Canada applicable therein, excluding any conflict of laws rules that would otherwise apply another body of law. This policy constitutes and contains the entire agreement between you and GOS with respect to its subject matter and supersedes any prior oral or written agreements.
If any provision of this policy is held to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that this policy will otherwise remain in full force and effect and enforceable.
Ultimately, you are responsible for maintaining the secrecy of your passwords and/or any personal information in your possession. Always be careful and responsible regarding your personal information.
Questions or concerns regarding management of GOS’s Website and the information collection and use practices connected with it should be directed by email to [email protected].
Questions or concerns regarding privacy protection may be directed by email to [email protected].
Dated: May 8, 2017